CLEANING QUOTES

A.All quotes and estimates are based on the information provided by the client and A Fresh Tidy Cleaning Touch’s prior experience.

B.Final pricing may vary depending on the actual condition of the property, level of maintenance, additional requests, or changes made to the originally agreed service.

C.If, during the cleaning service, it becomes apparent that additional work is required beyond the original estimate, the client will be notified and given the option to approve an adjusted price or continue with only the originally quoted scope of work.

 

BOOKING

A.All bookings must be made through text message, email, phone call, or our official business page.

B.Move-In/Move-Out cleanings and certain One-Time Deep Cleanings may require payment in full prior to service.

C.Invoices and receipts will be provided upon payment.

D.Facebook messages may not always be monitored during work hours. For urgent matters, appointment confirmations, or same-day communication, clients must text or call directly.

 

PRICING

A.Clients understand that all estimates are approximate and actual cleaning time may vary.

B.Flat-rate pricing may be offered for recurring services, standard maintenance cleanings, commercial spaces, or agreed common areas.

C.Travel fees, scheduling availability, and final pricing are confirmed only after the complete property address and service details are provided.

 

RECURRING SERVICE PRICING

A.Recurring service pricing becomes effective starting on the second recurring visit.

B.If services are paused for more than 6 weeks, future cleanings may be charged at the Initial/Deep Cleaning rate due to additional work required.

 

PET POLICY

A.Pets are welcome during cleanings unless they are aggressive, excessive jumpers, or likely to run outside.

B.Clients are responsible for securing aggressive pets before the cleaning appointment.

C.A Fresh Tidy Cleaning Touch is not responsible for pets escaping during service if doors must be opened repeatedly during cleaning.

D.If a pet creates an unsafe work environment, we reserve the right to refuse or stop service immediately.

 

APPOINTMENT CONFIRMATION

A.Clients will receive a confirmation message 1–2 days before their appointment.

B.If confirmation is not received by 8:00 PM the night before service, A Fresh Tidy Cleaning Touch reserves the right to reschedule or release the appointment time.

C.If cleaners arrive and are unable to access the property or complete the service, a cancellation or no-access fee may apply.

D.A Fresh Tidy Cleaning Touch reserves the right to reschedule or cancel services due to weather conditions, emergencies, staffing issues, unsafe environments, vehicle problems, or other unforeseen circumstances.

 

PHOTO DOCUMENTATION POLICY

A.For quality control and protection of both parties, before-and-after photos may be taken of work areas only.

B.Personal belongings, confidential documents, or sensitive information will not intentionally be photographed.

 

ALERTS & COMMUNICATION

A.By booking services, clients agree to receive appointment reminders, updates, invoices, and communication via text message or email.

B.Delivery delays caused by phone carriers, email servers, or third-party systems are outside of our control.

 

SERVICE SCHEDULE & RESERVATIONS

A.A Fresh Tidy Cleaning Touch reserves the right to decline or refuse any service request.

B.Cleaning schedules will be mutually agreed upon between the client and A Fresh Tidy Cleaning Touch.

C.Clients are responsible for ensuring access to the property at the scheduled appointment time.

 

ARRIVAL TIMES

A.While we make every effort to arrive on time, exact arrival times cannot always be guaranteed due to traffic, weather, emergencies, or previous appointments.

B.Clients agree to allow a 30–60 minute arrival window when necessary.

 

CLIENT & EMPLOYEE CONTACT

A.Clients may not directly hire, solicit, or request private contact information from employees without written permission from Laura Miranda.

B.Employees are also prohibited from requesting personal client contact information outside company communication.

 

SCOPE OF SERVICES

A.Cleaning services will be performed according to the agreed service checklist and appointment details.

B.Any modifications to the cleaning checklist must be approved by both parties.

C.A Fresh Tidy Cleaning Touch provides cleaning supplies and equipment unless otherwise agreed. Trash bags are to be provided by the client.

 

CLIENT RESPONSIBILITIES

Clients agree to:

A.Provide a safe work environment for all cleaners.

B.Provide unobstructed access to all agreed cleaning areas.

C.Provide access to electricity, hot water, and running water.

D.Notify us before service of any hazards, excessive buildup, mold, biohazards, pests, or unsafe conditions.

E.Secure or remove fragile, valuable, sentimental, or confidential items before service begins.

F.Ensure sinks are accessible for cleaner use and leave clean sheets out if bed changes are requested.

 

CLOSED DOORS POLICY

A.For privacy reasons, closed doors will not be opened unless permission is given upon arrival.

 

PAYMENT TERMS

A.Payment is due upon completion of service unless otherwise agreed in writing.

B.Accepted payment methods include:

• Cash

• Zelle

• Cash App

• Debit/Credit Cards

• Apple Pay

C.Checks are currently not accepted.

D.Clients authorize A Fresh Tidy Cleaning Touch to charge any valid payment method on file for approved cleaning services, late fees, cancellation fees, or no-access fees when applicable.

 

LATE PAYMENT FEES

A.Invoices must be paid within 72 hours of the invoice date unless otherwise agreed.

B.A $30 late fee may be applied to unpaid balances after 72 hours.

C.Clients are responsible for collection costs, legal fees, or court costs associated with unpaid balances if necessary.

 

COMPLAINTS & QUALITY GUARANTEE

A.Clients must report any dissatisfaction within 24 hours of service completion.

B.A Fresh Tidy Cleaning Touch will offer a complimentary touch-up/reclean for the specific area reported.

C.Refunds or deductions from completed services will not be provided once the cleaning has been completed.

 

CANCELLATION POLICY

A.Initial and One-Time Cleaning appointments may require a $30 deposit applied toward the service total.

B.Clients must provide at least 48 hours notice to cancel or reschedule.

C.Cancellations made less than 24 hours before service may result in loss of deposit.

D.No-show appointments or inaccessible properties may result in cancellation fees.

E.Emergency situations will always be handled with understanding and professionalism.

 

NO-ACCESS FEES

A.If cleaners arrive and cannot access the property, a no-access fee may apply.

B.Clients must ensure keys, lockboxes, gate codes, garage codes, and entry instructions are working properly before arrival.

C.Cleaners will wait up to 10 minutes after attempting contact before leaving the property.

 

PERSONNEL

A.A Fresh Tidy Cleaning Touch reserves the right to assign one or more cleaners depending on scheduling, staffing, or service needs.

B.Most residential services are completed with a 2–3 person cleaning team.

 

EXCLUSIONS & LIMITATIONS

A Fresh Tidy Cleaning Touch is not responsible for:

A.Pre-existing damage, wear, discoloration, rust, calcium buildup, mold, stains, or deterioration.

B.Damage caused by faulty installations, unsecured items, or improper surfaces/materials.

C.Items not properly secured by the client before service.

D.Normal wear that becomes visible after dirt or buildup has been removed.

 

TERMINATION OF SERVICES

A.Clients may pause or terminate recurring services with at least 72 hours notice before the next appointment.

B.Extended pauses may result in future services being charged at Initial/Deep Cleaning rates.

C.A Fresh Tidy Cleaning Touch reserves the right to terminate future services due to repeated cancellations, unsafe conditions, abusive behavior, non-payment, or policy violations.

 

REFERRAL PROGRAM

A.Clients who refer a new customer that completes a cleaning service will receive $35 OFF their next cleaning appointment.

B.Clients who leave a Google, Facebook, or social media review may receive an additional $10 OFF.

C.Discounts may be combined for a total savings of up to $45 OFF.

 

COMMUNITY SUPPORT PROGRAM

A Fresh Tidy Cleaning Touch proudly believes in giving back to the community whenever possible.

From time to time, complimentary or discounted cleanings may be offered to families experiencing:

• Serious illness

• Cancer treatments

• Recovery from surgery

• Loss of a loved one

• Special needs situations

Programs, promotions, and giveaways are subject to availability and may change at any time.

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A Fresh Tidy Cleaning Touch reserves the right to update or modify these Policies & Procedures at any time.

B.Continued use of our services after updates are made constitutes acceptance of the revised policies. By booking a cleaning service with A Fresh Tidy Cleaning Touch, the client automatically agrees to the following:.

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Thank you for your trust, understanding, and continued support.

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Laura Miranda
A Fresh Tidy Cleaning Touch

☺️🙏🏼